Terms Of Use
These Terms of Use ("Terms") are a binding agreement between you and Berenice 2 AM Corp d/b/a Bobboi Natural Gelato ("Bobboi," "we," "us," or "our"), a California corporation with its principal place of business at 8008 Girard Avenue, La Jolla, CA 92037.
Last updated: August 5, 2026
Please read these Terms carefully. By accessing or using https://www.bobboi.com (the "Site"), placing an order, purchasing a gift card, creating an account, or signing up for any loyalty or rewards program we may offer, you agree to be bound by these Terms. If you do not agree, do not use the Site or our services.
PLEASE NOTE: SECTION 14 CONTAINS AN AGREEMENT TO RESOLVE DISPUTES BY BINDING ARBITRATION AND A WAIVER OF THE RIGHT TO PARTICIPATE IN A CLASS ACTION. PLEASE READ IT CAREFULLY.
1. Eligibility
You must be at least 18 years old and have full legal capacity to use the Site and purchase our products and services. If you are under 18, you may use the Site only with the involvement of a parent or legal guardian, who accepts these Terms on your behalf and is responsible for your use.
2. The Site and our services
The Site provides information about Bobboi and lets you order our products for pickup or for delivery through our third-party delivery partner, purchase gift cards, subscribe to communications, and contact us. Additional terms may apply to specific services or features and will be presented to you at the time. Where additional terms conflict with these Terms, the additional terms govern for that service. Delivery orders placed through a third-party platform are also subject to that platform's own terms.
Product descriptions, images, and information on the Site are provided for information and are not a binding offer. We may change, suspend, or discontinue any part of the Site or any product at any time without notice.
3. Intellectual property
The Site and its contents — including text, graphics, photographs, logos, designs, and software — are owned by or licensed to Bobboi and its affiliates and are protected by United States and international intellectual property laws. The Bobboi Natural Gelato name and logo are registered trademarks of Bobboi and its affiliates.
We grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Site for your own personal, non-commercial purposes. Any other use — including reproduction, distribution, public display, modification, or commercial exploitation of Site content, trademarks, or commercial notices on any network or medium — is prohibited without our prior written consent. Nothing in these Terms transfers any ownership right to you.
4. Acceptable use
You agree not to: use the Site for any unlawful purpose or in violation of these Terms; infringe the intellectual property or other rights of Bobboi or any third party; attempt to gain unauthorized access to the Site, any account, or any system connected to it; introduce viruses or other harmful code; use any robot, scraper, or automated means to access or collect data from the Site; interfere with the proper working of the Site; or submit false, misleading, or fraudulent information, including in connection with an order or payment.
We may suspend or terminate your access to the Site or to any service at any time, with or without notice, if we reasonably believe you have violated these Terms.
5. Accounts
If you create an account, you are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account. You agree to provide accurate information and to keep it current, and to notify us promptly of any unauthorized use of your account.
6. Orders, pricing, and payment
All orders are subject to acceptance by us. We may refuse or cancel any order, including where a product is unavailable, where there is an error in the price or product description, or where we suspect fraud or a violation of these Terms. If we cancel an order you have already paid for, we will refund you in full.
Prices are shown in U.S. dollars and exclude applicable taxes and delivery charges unless stated otherwise. Prices may change at any time, but changes will not affect orders we have already accepted. You authorize us and our payment processor to charge your chosen payment method for the total amount of your order.
We take care to describe our products accurately, but errors can occur. If a product's price or description is materially wrong, we will contact you before fulfilling the order and you may confirm the corrected order or cancel it for a full refund.
7. Cancellations, refunds, and returns
Because our products are perishable food items, our cancellation and refund terms are as follows.
Online delivery orders. Online delivery of our products is currently fulfilled through DoorDash. When you place a delivery order, that order — including cancellations, delivery problems, and any related refunds — is handled under DoorDash's own terms and policies. For issues with a DoorDash order, please contact DoorDash directly.
In-store pickup orders. You may cancel a pickup order at any time, including at the last minute, at no charge, by contacting us at (858) 255-8693 or through our contact form.
If something is wrong. If a product you receive is damaged, incorrect, or not up to standard, please contact us at (858) 255-8693 or through our contact form and tell us what happened. We will always try to put it right first — typically with a replacement or a Bobboi gift card — and if we are not able to resolve it that way, we will refund you.
Perishable products. For food safety reasons we cannot accept the return of gelato or other perishable products once they have been collected.
Refund method and timing. Where we issue a refund, it is made to the original payment method. Please allow 5 to 10 business days for it to appear on your statement, depending on your bank or card issuer.
In-store purchases. Purchases made in our stores are handled by our staff at the store.
Nothing in this section limits any rights you have under California consumer protection law that cannot be waived by agreement.
8. Gift cards
Gift cards purchased from Bobboi are subject to the following terms, which are intended to comply with California Civil Code §1749.5 and related law.
Bobboi gift cards do not expire. No expiration date applies to the funds on a Bobboi gift card.
We do not charge service fees, dormancy fees, inactivity fees, or maintenance fees on gift cards.
If the remaining balance on a gift card is less than ten dollars ($10), you may request that we redeem the remaining balance in cash. We will do so on request at any Bobboi store.
If you have a problem with a gift card — for example an e-gift card that did not arrive, or a card bought in error — please contact us and we will try to resolve it; where we cannot, we will refund it. Gift cards may be issued both electronically (e-gift cards) and as physical cards in our stores.
Gift cards are redeemable for products and services at Bobboi. They are not reloadable unless we state otherwise, cannot be exchanged for cash except as described above, and cannot be applied to the purchase of another gift card.
Gift cards are treated like cash. We are not responsible for gift cards that are lost, stolen, damaged, or used without your permission. If you registered your gift card with us, contact us and we will try to help.
Gift cards may not be resold. We may refuse to honor a gift card we reasonably believe was obtained fraudulently or in violation of these Terms.
9. Food allergens and food safety
Our products are made in a facility and served in stores that handle milk, eggs, tree nuts, peanuts, soy, wheat, and other allergens. Although we take care in preparation, we cannot guarantee that any product is free from any particular allergen, and cross-contact between products is possible.
Ingredient and allergen information is provided in good faith and may change without notice, including when suppliers or recipes change. If you have a food allergy, intolerance, or other dietary or medical requirement, please speak to a member of our staff before ordering, and do not rely solely on information published on the Site.
You are responsible for determining whether a product is suitable for you or for anyone you are purchasing on behalf of. To the fullest extent permitted by law, Bobboi is not liable for any allergic or adverse reaction resulting from the consumption of our products, except where that liability cannot be excluded by law.
Perishable products must be stored and consumed in accordance with any instructions provided. We are not responsible for products that have been stored or handled improperly after delivery or collection.
10. User submissions
If you send us reviews, comments, photographs, suggestions, or other content, you grant us a non-exclusive, royalty-free, worldwide, perpetual, irrevocable, transferable license to use, reproduce, modify, publish, and display that content in connection with our business, including in marketing, without compensation to you. You confirm that you own or have the right to grant this license and that the content does not infringe anyone's rights or violate any law. We may remove any user content at our discretion.
11. Third-party links and services
The Site may contain links to third-party websites and may rely on third-party services, including our website platform and payment processor. We do not control and are not responsible for the content, products, policies, or practices of any third party. Your dealings with third parties are solely between you and them.
12. Disclaimer of warranties
THE SITE AND ALL PRODUCTS AND SERVICES PROVIDED THROUGH IT ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, BOBBOI DISCLAIMS ALL WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITE OR THE SERVERS THAT MAKE IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT WARRANT THE ACCURACY, COMPLETENESS, RELIABILITY, OR CURRENCY OF ANY CONTENT ON THE SITE, INCLUDING PRODUCT, INGREDIENT, NUTRITIONAL, AND ALLERGEN INFORMATION.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. NOTHING IN THESE TERMS EXCLUDES ANY WARRANTY OR RIGHT THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW.
13. Limitation of liability
TO THE FULLEST EXTENT PERMITTED BY LAW, BOBBOI AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATING TO YOUR USE OF OR INABILITY TO USE THE SITE, ANY PRODUCT OR SERVICE, OR THESE TERMS, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY, OR ANY OTHER THEORY, AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SITE, ANY PRODUCT OR SERVICE, OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO BOBBOI IN THE SIX MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).
THESE LIMITATIONS DO NOT APPLY TO LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE, FOR FRAUD OR FRAUDULENT MISREPRESENTATION, OR TO ANY OTHER LIABILITY THAT CANNOT BE LIMITED OR EXCLUDED UNDER CALIFORNIA LAW. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS OF LIABILITY, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.
CALIFORNIA CIVIL CODE §1542 NOTICE: A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS THAT THE CREDITOR OR RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE AND THAT, IF KNOWN BY HIM OR HER, WOULD HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR OR RELEASED PARTY.
14. Dispute resolution, arbitration, and class action waiver
Please read this section carefully. It affects your legal rights, including your right to file a lawsuit in court and to participate in a class action.
Informal resolution first. Before starting an arbitration or any legal proceeding, you agree to contact us through our contact form or at (858) 255-8693 and describe the dispute, and to give us 30 days to try to resolve it informally. Most concerns can be settled this way.
Agreement to arbitrate. If we cannot resolve the dispute informally, you and Bobboi agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Site, or any product or service — whether based on contract, tort, statute, fraud, or any other theory — will be resolved by binding individual arbitration administered by JAMS under its Streamlined Arbitration Rules, rather than in court. The Federal Arbitration Act governs the interpretation and enforcement of this section.
Location and costs. The arbitration will take place in San Diego County, California, or, at your election, by telephone or video, or in the county where you live. Where you are a consumer, we will pay the arbitration filing, administration, and arbitrator fees to the extent required by the applicable consumer arbitration rules.
Class action waiver. YOU AND BOBBOI AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate claims or preside over any form of class proceeding. If this class action waiver is found unenforceable as to a particular claim, that claim — and only that claim — will be severed and heard in court, and the remainder of this section will continue to apply.
Exceptions. Either party may bring an individual claim in small claims court if it qualifies, and either party may seek injunctive relief in court to protect intellectual property rights. Nothing in this section prevents you from reporting a matter to a government agency.
Your right to opt out. You may opt out of this arbitration agreement by sending us written notice through our contact form within 30 days of the date you first accept these Terms, stating your name and that you are opting out of arbitration. Opting out will not affect any other part of these Terms, and we will not treat you differently for doing so.
Governing law and venue. These Terms and any dispute arising from them are governed by the laws of the State of California, without regard to its conflict of law rules. For any dispute not subject to arbitration, you and Bobboi consent to the exclusive jurisdiction and venue of the state and federal courts located in San Diego County, California.
15. Indemnification
You agree to indemnify and hold harmless Bobboi and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of your violation of these Terms, your misuse of the Site, or your violation of any law or the rights of a third party. This does not apply to the extent the claim arises from our own negligence or wrongdoing.
16. Accessibility
We are committed to making the Site accessible to people with disabilities. Please see our Accessibility Statement, and contact us if you encounter any barrier to using the Site.
17. Changes to these Terms
We may update these Terms from time to time. When we do, we will revise the "Last updated" date at the top of this page, and material changes will take effect 30 days after posting. Your continued use of the Site after that date means you accept the updated Terms. If you do not agree, stop using the Site.
18. General
If any provision of these Terms is found unenforceable, that provision will be limited or removed to the minimum extent necessary and the remaining provisions will stay in full force. Our failure to enforce any provision is not a waiver of it. You may not assign these Terms; we may assign them in connection with a merger, acquisition, or sale of assets. These Terms, together with our Privacy Policy and any additional terms, are the entire agreement between you and Bobboi regarding the Site. Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship.
19. Contact
Berenice 2 AM Corp d/b/a Bobboi Natural Gelato 8008 Girard Avenue, La Jolla, CA 92037 Phone: (858) 255-8693 Contact form: https://www.bobboi.com/contact-us-bobboi